RETURNS POLICY

At Liberated Liquid we want you to be 100% happy with your order and it is our aim to ensure that all products supplied to all customers arrive in perfect condition. You have the right to cancel your order at any time without being charged for the goods ordered within 14 days of purchasing (other than for perishable or personalised products or those products that have been specified as non-returnable).

If you have received your order and are unhappy with any of the products ordered, we will happily refund your money or exchange the products provided that you inform us of your intention to return the products within 14 days from the date of your order being delivered. However, we will only reimburse the cost of returning items where they were delivered in error or the items were damaged or defective.

Any products must be returned to us in good condition and in the original packaging. All refunds will be paid within 14 days of receiving the returned product(s).

If an item is delivered in a faulty or damaged condition, you have a 30-day right to reject which begins from the date of ordering (for perishable products, this is limited to the best before date if this is sooner).

You are responsible for the cost of returning products to us unless the items being returned were delivered in error or the items were damaged or defective. You are also responsible for insuring all returns as we might claim against you should damages be sustained.

Please return all items to the following address:

Liberated Liquid @

Merchant House,

13 Well Court

London

EC4M 9DN

 

CANCELLATIONS

All non-business customers (that is, those customers who are not purchasing either wholly or in part for business use) have a right to cancel a contract (‘Contract’) in which they purchase merchandise (‘Products’) from us or withdraw their offer to purchase the Product(s) as applicable, at any time up to fourteen days from the date of your order being placed (‘The Cancellation Period’) unless the order includes products that have been personalised or that we have specified the products as being non-returnable.

To cancel your order, you must inform us in writing before the expiry of the cancellation period. If you have already taken delivery of the order, you should return the product(s) to us. Unless the items being returned were delivered in error or the items were damaged or defective, you will be liable for the full cost of returning the product(s) and will be responsible for any damage to the product(s) until we acknowledge receipt of the products. As such, you should ensure that the product(s) are adequately insured. You have a legal responsibility to keep the product(s) in your possession and to take reasonable care of the products until you return them to us. Should the product(s) show signs of damage or tampering, we may have a right against you for compensation. We retain the right to arrange for collection of the product(s) at your cost in the event that you have not returned the product(s) within 30 days of your notice of cancellation.